Remote monitoring

Fire Risk Signalling

ControlFreq’s fire alarm signalling solution provides real-time panel monitoring and thermal risk detection with instant alerts and seamless integration for safer, fully compliant sites.

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Proactive fire-alarm signalling, not just alarms

ControlFreq’s fire-alarm signalling systems provide reliable, real-time notifications, ARC connectivity and optional in-house cloud monitoring for critical fire safety infrastructure. Compatible with any fire alarm panel, the solution delivers instant alerts for activations and faults—supporting faster response, improved compliance and reduced risk. With 4G IoT connectivity and cloud-based management, monitoring remains continuous and resilient.

Thermal CCTV monitoring is also available for early fire-risk detection, offering real-time temperature threshold alerts, automated event logging, detailed reporting and optional mains power isolation. Ideal for high-risk environments requiring proactive mitigation.

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Alarm signalling notifications

Deliver the right fire-alarm alert to the right people, instantly. Choose the notification channel by event type, site, time window or escalation rule. Out of the box, SMS and email alerts are supported alongside real-time updates in WebAlarm™. With optional integrations, alerts can also be sent to Microsoft Teams, Slack or Telegram, trigger pre-recorded voice call-outs, or issue mobile push notifications.

Every alert is timestamped, acknowledged and automatically written to the event history—giving you full traceability of who was notified and when.

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WebAlarm™ | One cloud platform for every site

WebAlarm™ gives fire safety teams a unified view of all connected panels, signalling devices and live events across their estate. Review activations, faults and test/poll results in real time, manage users and permissions, generate reports and standardise response workflows—without replacing existing fire systems. Practical, portfolio-wide control from anywhere.

Our fire risk solutions

Effective fire protection begins with early detection and fast, reliable signalling. From fire alarm panel monitoring to thermal imaging, ARC connectivity, and automatic mains isolation, these solutions work together to reduce risk, support compliance, and protect people and property.

  • Fire alarm panel monitoring

    Fire alarm panel monitoring

    Monitor fire alarm panels for activations and faults with instant SMS, voice, or WebAlarm™ alerts. Fully compatible with any fire panel, this solution ensures the right people are notified immediately—supporting fast response and compliance with standards such as BS 5839.

  • Thermal camera heat detection

    Thermal camera heat detection

    Identify fire risks early with thermal CCTV cameras. With real-time temperature threshold detection, instant logging, reporting, and optional mains isolation, this solution enables proactive risk management in high-risk environments.

  • ARC Alarm receiving centre signalling

    Alarm receiving centre signalling

    Connect directly to accredited Alarm Receiving Centres (ARCs) for 24/7 professional monitoring. All fire activations and faults are received and actioned without delay, ensuring a compliant, continuous emergency response pathway.

  • Mains power isolation

    Mains power isolation

    Automatically cuts mains electricity when a fire risk is detected—reducing electrical hazards, preventing further ignition, and supporting emergency teams during critical situations.

Features & benefits

ControlFreq’s fire risk monitoring solutions are built for reliability, compliance, and ease of integration. From 24/7 monitoring and instant notifications to universal compatibility and full regulatory compliance, these features ensure protection, performance, and peace of mind for building owners and safety teams.

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24/7 Remote Monitoring

Maintain continuous oversight of your fire alarm systems with 24/7 remote monitoring. Track fire panel status, faults, and activations in real-time for safer, more compliant buildings.

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Instant alarm notifications

Receive fast, reliable alerts via SMS, voice call, email, or ARC signalling the moment a fire activation or fault occurs—supporting rapid response and reducing risk.

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Real time cloud visibility

Manage and review your fire alarm systems in real-time through WebAlarm™, providing full visibility of events, test/poll logs, and system health from any location. Note: Thermal cameras do not support cloud visibility.

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Universal compatibility

Integrates seamlessly with any fire alarm panel and supports a wide range of thermal cameras. Upgrade existing systems without replacement. WebAlarm™ visibility applies to fire panels only.

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Compliance and Safety

Achieve and maintain compliance with fire safety standards, including BS 5839. Designed around industry best practice, our solutions give building owners and fire safety engineers confidence and control.

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Universal 4G VoLTE Alarm Communicator

The Universal 4G Alarm Communicator ensures your security system stays connected with fast, reliable 4G cellular technology. Perfect for businesses, industrial sites, and remote properties, this device keeps your alarms active even during power outages or landline failures. It uses advanced 4G VoLTE for quick signal transmission and integrates seamlessly with most alarm systems via the WebAlarm™ platform, delivering instant notifications to your device.

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WebAlarm™ | Real-time cloud monitoring, communication & control for fire risk systems

WebAlarm™ is a cloud-based monitoring platform designed to provide real-time visibility, communication, and control for fire risk systems. It integrates seamlessly with fire alarm panels, thermal cameras, and ARC signalling to ensure early detection, instant notifications, and rapid response. With monitored battery back-up and secure connectivity, WebAlarm™ maintains operational resilience and compliance with fire safety standards.

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Instant alerts

Receive immediate notifications via SMS, voice call, email, or push alerts whenever a fire risk is detected. This ensures maintenance teams and key stakeholders can act quickly before incidents escalate, supporting business continuity and life safety.

Real-time visibility

Monitor all fire risk systems from a single, cloud-based dashboard. Gain full visibility of fire alarm panels, thermal camera detections, and ARC signalling in real-time—optimising safety, compliance, and operational reliability across any estate.

Comprehensive fire risk protection

Safeguard your business with advanced fire risk monitoring solutions, including fire alarm panels, thermal detection, and cloud-based management. Ensure safety and compliance with real-time alerts and seamless integration.

Frequently asked questions

  • Fire risk monitoring involves real-time tracking of fire alarm panels, thermal cameras, and ARC signaling to detect fire hazards instantly. WebAlarm™ is ControlFreq’s cloud-based monitoring platform that delivers continuous fire risk monitoring, sending alerts via SMS, voice, or ARC, ensuring rapid response and regulatory compliance.

  • Our thermal camera heat detection uses real-time measurements to detect temperature anomalies early. When thresholds are exceeded, the system logs the event and can trigger mains power isolation, helping prevent electrical ignition and enabling proactive fire risk management.

  • ARC signalling establishes a direct, 24/7 emergency connection to professional monitoring centres. This ensures that all fire alarm activations and faults are received, logged, and acted upon swiftly, enhancing operational safety and regulatory compliance.

  • Yes. ControlFreq solutions are designed for universal compatibility—our hardware and cloud platform work with any certified fire alarm panel. This flexible integration enables upgrades without needing to replace your existing infrastructure.

  • Absolutely. Our systems are built to support compliance with standards such as BS 5839 for fire alarms and associated fire safety regulations. This helps building owners and fire safety engineers maintain both safety and peace of mind.

  • The system offers instant alarm notifications through SMS, voice calls, email, push notifications, and ARC signalling. These ensure fast response before incidents escalate, protecting both property and lives.  

  • Yes — our solutions provide real-time cloud visibility via WebAlarm™, so you can monitor and control fire alarm panels (and other systems) from anywhere. Please note that cloud-based visibility is not available for thermal cameras.