Monitoring

Alarm monitoring solution

ControlFreq’s alarm monitoring delivers real-time alerts, seamless integration, and robust protection across fire panels, panic alarms, CCTV, leak detection, and critical machinery.

Tabs Bar

  • Security alarms

    Instant alerts for intruder activations, restores and tampers with every event logged in WebAlarm™ for fast response and clear audit history.

  • Fire alarm panels

    Monitored signalling for fire activations, faults and scheduled tests—supporting safety compliance and giving you a verifiable record of system health.

  • Power & connectivity

    Real-time mains fail/restore, battery status and path supervision notifications with timestamped history to evidence resilience and prioritise recovery.

  • Auxiliary sensors & plant

    Monitor clean-contact/relay inputs (NO/NC, 12–24V) for panic buttons, leak detection, CCTV triggers and critical machinery faults—one platform, full visibility.

Security monitoring station with multiple surveillance screens showing various camera feeds.

What is an alarm monitoring communicator?

ControlFreq delivers a unified alarm monitoring solution designed to protect people, property, and operations. Using reliable 4G IoT connectivity and a cloud-managed platform, our technology ensures seamless oversight and instant alerts across multiple systems. Whether it’s fire alarms, intruder detection, leak monitoring, or equipment fault alerts, our integrated solution provides the real-time visibility and responsiveness required to maintain safety, reduce downtime, and support full regulatory compliance. Ideal for multi-site estates and critical environments, it’s a smarter, more connected way to manage risk.

Fire alarms

Support safety compliance with resilient 4G signalling and transparent testing/maintenance history. WebAlarm™ logs alarms, faults and scheduled tests automatically, helping you evidence system health and respond without delay.

Security alarms

Keep intrusion systems connected across single sites or large estates. Alerts are delivered in real time, while activations, restores and routine tests are captured in WebAlarm™ so the right action happens fast and records are always available.

Notifications

Route the right alert to the right people, instantly. Choose the channel by event, site, time window and escalation rule. Out of the box you can send SMS and email alongside live updates in WebAlarm™. With optional integrations you can deliver to Microsoft Teams, Slack or Telegram, trigger pre-recorded voice call-outs, and enable mobile push. Every notification is timestamped, acknowledged and written to the event history so you can prove who was alerted and when.

Plug-in alerts: Teams, Slack, Telegram

WebAlarm™ cloud monitoring

View every connected device in one online dashboard—intruder & fire panels, panic inputs, CCTV triggers, leak and machinery sensors, mains power and battery status. Configure who gets alerts and how, review event history and test/poll logs, and manage sites and users from anywhere, with optional ARC signalling when required.

Alarm monitoring solutions

See everything you can monitor in one place. From intruder and fire panels to panic alarms, CCTV triggers, leak detection and critical plant, we capture activations, restores, faults, mains fail/restore and test events in real time. Alerts go to your team or ARC by SMS, voice, email or app, with every event logged in WebAlarm™ for rapid response and clear records.

  • Fire alarm panels

    Fire alarm panels

    Monitor fire alarm panels with real-time notifications and ARC signaling, ensuring swift action and compliance with standards like BS 5839.

  • Intruder alarm panels

    Intruder alarm panels

    Protect your property with intruder alarms, offering immediate detection of unauthorised access and real-time alerts to prevent security breaches.

  • Panic alarms

    Panic alarms

    Enable instant emergency alerts with panic alarms, designed to enhance safety for staff and visitors in critical situations.

  • CCTV systems

    CCTV systems

    Gain continuous oversight with CCTV systems, providing real-time monitoring and detailed event logging for enhanced security.

  • Leak detection systems

    Leak detection systems

    Detect water leaks early with leak detection systems, delivering instant alerts to prevent property damage and operational downtime.

  • Critical machinery faults

    Critical machinery faults

    Monitor critical machinery for faults in real-time, ensuring proactive maintenance and minimising equipment failure risks.

Always-on alarm monitoring

Get round-the-clock visibility of every alarm system with instant SMS/voice/ARC alerts, real-time WebAlarm™ dashboards, and universal hardware compatibility—kept compliant and secure from anywhere.

visibility

24/7 Remote Monitoring

Enjoy continuous oversight with 24/7 monitoring across all alarm types, ensuring your premises and operations are always protected.

notifications_active

Instant alarm notifications

Receive immediate alerts via SMS, voice calls, or ARC communications for any alarm activation, enabling swift response to threats.

cloud

Real time cloud visibility

Manage and monitor all alarm systems in real-time using WebAlarm™, providing full visibility and control from anywhere.

device_hub

Universal compatibility

Our hardware integrates seamlessly with a wide range of alarm systems, ensuring easy upgrades without replacing existing setups.

verified_user

Compliance and Safety

Stay compliant with relevant safety regulations across all monitored systems, delivering peace of mind for businesses and operators.

WebAlarm™ | Real-time Monitoring & Control for Alarm Systems

WebAlarm™ is our cloud platform for live status, health checks and event delivery across all your monitored alarms. View every site on a single map and dashboard, track polling and signal strength, and see mains, battery and input states in real-time. It scales from one panel to nationwide estates and keeps a complete, searchable audit trail for compliance and reporting.

Intruder panels
Fire panels
Panic alarms
CCTV inputs
Leak detection
Machinery faults
Mains power
Battery backup
Signal strength
Test/poll logs
Event logging
Optional ARC signalling

Instant alerts

Route critical events to the right people the moment they happen. Configure per-site rules and escalations with SMS, email, push, Teams, Slack, Telegram or automated voice calls—so incidents are acknowledged fast and nothing is missed.

Real-time visbility

Monitor your lifts effortlessly with a real-time overview from a central online dashboard. Gain full See every device at a glance—online/offline, last poll, input status, mains fail/restore, battery level and radio signal. Map and list views, role-based access, and full history give you the control to maintain uptime, prove compliance and act with confidence. and control to maintain operational reliability, optimise performance and compliance at all times.

Upgrade to Reliable 4G Alarm Signalling Today speak to an expert today.

Ensure instant, secure alarm communication for your security systems with real-time alerts and full visibility. Stay protected with or without a third-party monitoring centre.

Frequently asked questions

  • Intruder and fire alarm panels (via relays/outputs), panic buttons, CCTV alarm inputs, leak sensors, critical machinery fault relays, mains fail/restore and battery status. We also capture signal strength, event logs and test/poll results.

  • Usually not. We connect to clean-contact outputs (NO/NC, 12–24V) or alarm relays on the panel, so most systems can be monitored without changing the panel.

  • Choose any mix of SMS, email, push, team channels (Microsoft Teams, Slack, Telegram) and optional prerecorded voice calls. Routing rules let you notify the right people by site, time or event type.

  • Yes. WebAlarm™ can signal selected events to an ARC where required, while still delivering your on-site notifications and maintaining your event history.

  • Our communicators use resilient 4G connectivity with multi-network roaming and include monitored battery backup. You’ll see mains fail/restore and signal strength in WebAlarm™, with alerts when thresholds are breached.

  • Yes. WebAlarm™ is designed for estates. You can group sites, set per-site alert rules, and assign user roles for engineers, managers and third-parties.

  • Yes. Automated test calls/polls are recorded with timestamps. You can filter, export or report on test success/failure for audit purposes.

  • The WebAlarm™ dashboard shows each device, inputs, last contact, signal strength, mains/battery state and open incidents—updated in real time.

  • Connections are encrypted end-to-end. Access is role-based, with activity logging. Only the data needed to deliver monitoring and notifications is stored.

  • Yes—quick-start guides, remote commissioning help and UK-based technical support are available for partners and maintenance teams.